Job Description: We are seeking a Software Engineer with 4–10 years of professional experience in C# application development. The ideal candidate will design, develop, test, and maintain high-quality software solutions while collaborating with cross-functional teams to deliver scalable, reliable, and maintainable applications. Key Responsibilities:

• Design, develop, test, and maintain applications using C# and the .NET framework.
• Build responsive, reusable, and maintainable user interfaces using React.js.
• Write efficient, maintainable SQL queries, stored procedures, and database objects.

• Troubleshoot, debug, and resolve application issues in development and production environments.
• Use Git for source code management, branching, merging, and version control.

• Develop and integrate RESTful APIs with front-end applications and third-party services as required.
• Identify opportunities to improve the performance, scalability, reliability, and security of software systems.
• Create and maintain clear technical documentation for developed solutions.
• Work closely with the QA team to ensure software meets quality standards and support the testing process.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 4–10 years of professional software development experience.
• Strong proficiency in C# and the .NET Framework/.NET Core in a Windows environment.
• Experience building responsive, reusable, and maintainable user interfaces using React.js or similar frameworks.

• Hands-on experience with React.js, JavaScript (ES6+), HTML5, and CSS3.
• Experience with ASP.NET Core/Web API.

• Experience with Microsoft SQL Server and SQL programming.
• Hands-on experience with Git or other version control systems, including branching, merging, and code collaboration.

• Good understanding of object-oriented programming (OOP), design patterns, and software engineering principles.
• Ability to troubleshoot, debug, and resolve application issues in development and production environments.

• Experience providing direct technical support to customers and resolving software-related issues.
• Ability to work independently and collaboratively in a team-oriented environment.

• Due to the nature of our work, the candidate must pass a law enforcement background check.

• Candidate must be legally authorized to work in the United States.

Work Arrangement:

• This is an onsite position. Remote work will not be considered.
• Relocation assistance is not offered for this position.

Additional Desirable Skills:

• Exposure to cloud platforms such as Microsoft Azure is a plus.

• Experience with networked systems and protocols.

• Familiarity with image processing.

Equal Opportunity Statement: We are an equal opportunity employer and consider all qualified applicants without regard to protected status under applicable law.

Position Summary Tek84 is seeking an experienced and customer-focused Director of Customer Service to lead and scale our global customer support and service organization. This strategic leadership role is responsible for ensuring exceptional customer experiences throughout the lifecycle of Tek84's security screening solutions. The Director of Customer Service will oversee customer support operations, technical service delivery, escalation management, service agreement programs, customer networking and software support, and continuous improvement initiatives. This leader will serve as the executive point of contact for key customer relationships, high-priority service issues, and strategic service growth initiatives while developing world-class support processes, systems, and performance metrics. The ideal candidate combines strong customer relationship management skills with technical expertise in software applications, networking infrastructure, remote diagnostics, and complex technology products. Key Responsibilities Customer Experience Leadership

• Develop and execute Tek84's customer service strategy to improve customer satisfaction, retention, and recurring service revenue.
• Serve as the executive escalation point for critical customer issues and service-related concerns.
• Build and maintain strong relationships with key customers, government agencies, correctional facilities, and strategic accounts.
• Lead customer communication during service disruptions, critical incidents, and escalations.
• Champion a customer-first culture throughout the service organization.

Service Operations Management

• Provide leadership and direction to the Service Manager, Customer Network Engineer(s), and Service Agreement Administration team.
• Establish operational KPIs and service performance metrics including response time, resolution time, customer satisfaction, system uptime, and contract renewal rates.
• Drive continuous improvement initiatives to increase service efficiency and effectiveness.
• Evaluate support processes, staffing models, and organizational capabilities to support company growth.
• Collaborate with Engineering, Sales, Manufacturing, and Product Management teams to ensure exceptional customer outcomes.
• Develop training best practices, and standard operating procedures for the service department.

Technical Support & Escalation Management

• Oversee resolution of complex technical issues involving hardware, software, networking, and system integration.
• Lead root cause investigations and corrective action initiatives for recurring field issues.
• Ensure effective coordination between service, engineering, and customer stakeholders during major incidents.
• Develop standardized escalation procedures and communication protocols.
• Implement proactive monitoring and support strategies to reduce emergency service events.

Software & Network Services

• Oversee customer support for Tek84 networking solutions, system integrations, remote access tools, and data management platforms.
• Support customers utilizing TekNET, Intercept Manager, and related software solutions.
• Establish best practices for network architecture, cybersecurity awareness, remote diagnostics.
• Partner with Software Engineering and Hardware Engineering teams to identify product improvements and customer enhancement opportunities.

Service Agreement & Recurring Revenue Management

• Lead the growth and administration of service agreements, maintenance contracts, and support programs.
• Improve customer contract renewal rates and expand service offerings.
• Develop programs that increase service revenue while enhancing customer value.
• Monitor service agreement profitability and customer utilization patterns.
• Collaborate with Sales and Finance on recurring revenue forecasting and account management strategies.

Continuous Improvement & Strategy

• Identify opportunities to improve customer support systems, tools, documentation, knowledge management, and training.
• Implement Voice of Customer (VOC) processes to capture feedback and drive organizational improvements.
• Develop dashboards and reporting to measure service performance and customer outcomes.
• Evaluate and deploy new technologies that improve support delivery, customer engagement, and operational efficiency.
• Support strategic planning efforts related to service growth, customer retention, and aftermarket business expansion.

Required Qualifications Education

• Bachelor's degree in Engineering, Information Technology, Computer Science, Business, or related field.

Experience

• 10+ years of progressive leadership experience in customer service, technical support, field service, or customer success environments.
• 5+ years leading customer-facing technical organizations.
• Proven experience managing customer escalations and executive-level customer relationships.
• Experience with service contract management and recurring revenue service models.
• Demonstrated success building and improving customer support organizations.

Technical Qualifications

• Strong understanding of enterprise networking, software applications, client-server environments, and remote support technologies.
• Experience supporting integrated hardware/software solutions.
• Familiarity with system integrations, data management systems, and network security principles.
• Experience utilizing CRM, ticketing, and service management platforms.
• Knowledge of service KPIs, SLA management, and support process design.

Leadership Competencies

• Executive presence and customer-facing leadership skills
• Strategic thinker with strong operational execution abilities
• Excellent conflict resolution and escalation management capabilities
• Strong analytical and problem-solving skills
• Ability to influence cross-functional teams
• Continuous improvement mindset
• Exceptional written and verbal communication skills
• Ability to thrive in a fast-growing technology organization

Position Summary

Tek84 is seeking a strategic and hands-on Chief Technology Officer (CTO) to lead the company’s technology vision, product innovation, and long-term technical strategy for advanced security screening systems. This role will have executive ownership of X-ray equipment technology, intellectual property strategy, and New Product Development (NPD), driving differentiation, scalability, and sustained market leadership. The CTO will oversee all engineering and technology disciplines, partnering closely with the CEO, CRO, Operations, and Product Management to translate business objectives into a robust, defensible, and scalable technology roadmap—from concept and invention through commercialization and lifecycle management.

Key Responsibilities

Technology & Engineering Leadership

- Own and evolve Tek84’s overall technology and innovation strategy aligned with business growth and market expansion. - Lead, mentor, and scale a multidisciplinary engineering organization including hardware, software, systems, and imaging. - Establish engineering standards, governance, and accountability while fostering a culture of innovation and execution excellence.

X-Ray Systems & Technical Authority

- Serve as the company’s technical authority on X-ray equipment, imaging systems, detectors, radiation safety, and system architecture. - Guide architectural decisions for complex electro-mechanical, imaging, and software-integrated systems. - Ensure compliance with regulatory, safety, and certification standards applicable to X-ray and radiation-based equipment.

New Product Development (NPD)

- Own and continuously improve the end-to-end NPD process from concept, prototyping, and validation through production ramp and commercialization. - Drive disciplined design practices including DFM, DFT, reliability, and scalability. - Balance speed-to-market with performance, quality, cost, and regulatory compliance.

Intellectual Property & Patents

- Define and execute Tek84’s intellectual property strategy, including patents, trade secrets, and freedom-to-operate analysis. - Partner with external counsel on patent filings, portfolio management, and competitive IP analysis. - Ensure innovation efforts strengthen Tek84’s defensible market position.

Executive & Cross-Functional Leadership

- Act as a key member of the executive leadership team, contributing to business strategy, capital planning, and investment decisions. - Collaborate with Sales, Marketing, and Service to ensure technology aligns with customer needs and go-to-market strategy. - Communicate complex technical concepts clearly to executive, board-level, and external stakeholders.

Qualifications

Experience

- 15+ years of progressive engineering and technology leadership experience in complex hardware or manufacturing environments. - Significant experience with X-ray, imaging, or radiation-based systems strongly preferred. - Proven leadership of New Product Development for complex electro-mechanical systems. - Experience building and protecting IP portfolios through patents and proprietary technology.

Technical Expertise

- Deep understanding of X-ray system design, imaging technologies, detectors, and system integration. - Strong background in electro-mechanical systems, embedded software, and imaging pipelines. - Expertise in product lifecycle management, DFM/DFT, and regulatory compliance.

Leadership & Business Acumen

- Executive-level leadership presence with strong decision-making and communication skills. - Ability to align technology investments with revenue growth, margins, and competitive positioning. - Experience working in growth-stage or scaling organizations preferred.

Education

- Bachelor’s degree in Engineering required; Master’s degree or PhD preferred.

Why Tek84

- Shape the future of mission-critical security screening technology. - Lead innovation in ultra-low-dose, advanced X-ray systems with real-world public safety impact. - Executive-level role with direct influence on strategy, product roadmap, and long-term value creation. Tek84 is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Who We Are Tek84, Inc. is a market leader in high-technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x‐ray imaging. Our full-body scanners rapidly and safely screen for weapons, explosives, drugs, and other contraband. Our products have been widely deployed around the world by the TSA, the U.S. Department of Defense, the Federal Bureau of Prisons, and hundreds of states, county, and city correctional institutions in the United States. Position Summary We are seeking a dynamic and experienced Sales Representative focused on the public safety sector. As an Account Executive - Northeast, you will be pivotal in driving sales growth and expanding our customer base within the public safety industry. Key Responsibilities

1. Develop and implement a strategic sales plan to achieve or exceed sales targets, revenue goals, and market penetration within the public safety sector.
2. Identify and target key decision-makers within law enforcement agencies, Correctional, and other public safety organizations, cultivating strong relationships and generating new business opportunities.
3. Collaborate cross-functionally with product development, marketing, and customer support teams to align sales strategies with overall business objectives and enhance customer satisfaction.
4. Conduct regular sales forecasting, analysis, and reporting to track progress, identify areas for improvement, and make informed decisions to optimize sales strategies and processes.
5. Stay abreast of industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new business opportunities, differentiating our offerings, and refining sales approaches.
6. Represent the company as a thought leader in public safety technology, actively participating in industry events, conferences, and forums.
7. Drive a culture of excellence, collaboration, and continuous improvement within the sales team, fostering a positive, high-performance work environment.
8. Manages Customer Project from inception to completion of training. Creates Project Scopes for effective Installation of Tek84 Products.
9. Service the needs of your existing customers through soliciting and receiving feedback of Tek84's performance against their expectations and creating plans to solidify our position as their preferred security surveillance equipment provider.
10. Accomplishes sales and organization mission by completing related results as needed.

Qualifications

1. Bachelor’s degree in business administration, marketing, or a related field (preferred).
2. Strong knowledge of the public safety sector, including law enforcement, emergency services, and related workflows and processes (preferred).
3. Exceptional leadership and team management skills, with a demonstrated ability to inspire and motivate sales professionals to achieve and exceed targets.
4. Excellent communication, presentation, and negotiation skills, with the ability to effectively convey complex concepts to diverse audiences.
5. Analytical mindset and problem-solving abilities, utilizing data-driven insights to guide decision-making and optimize sales strategies.
6. Self-motivated, proactive, and results-oriented, able to thrive in a fast-paced and dynamic environment.
7. Knowledge of government grant programs and funding processes for public safety agencies is a plus.
8. Willingness to travel as needed to meet with customers, attend industry events and support sales activities.

Tek84 is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.